FAQs & Rental Policies
WATERCRAFT
On this page, you will find our most frequently asked questions (FAQs) and our rental policies.
Before You Book
Renting an RV from Sphere Rental offers a personalized experience with top-quality vehicles, competitive pricing, and exceptional customer service. Our fleet is meticulously maintained, and we provide comprehensive support, including 24/7 customer service, and flexible rental options. This is how we continue to be the Best RV Rental in Utah.
All drivers must be 25 years or older and have a valid drivers license. All drivers must also be verified through the web platform prior to departure.
To confirm your reservation, we require a 50% rental deposit upfront, which will be deducted from the total rental cost. For details regarding our refund policy, please refer to the “Cancellation” section.
All rental charges and deposits are to be paid in full 15 days prior departure. Personal checks will not be accepted within 21 days prior departure. Cash and payment by Visa or Master Card are accepted up to 15 days prior to departure.
The delivery fee encompasses all logistics involved in delivering the boat to and from the renter’s specified location. This comprehensive fee covers the costs of lodging, per diem, airfare, or transportation for the delivery driver ensuring a seamless experience for our customers. Prior to delivery, the boat undergoes thorough preparation and sanitization to guarantee cleanliness and comfort. Any miles accrued during delivery and return are factored into the total rental miles, and fuel costs associated with the delivery and return are conveniently charged to the renter’s card on file.
A $1,500 Damage and Cleaning Deposit will be required two days prior to the date of pick-up. Renter is responsible for cleaning and any damage done to the boat and trailer between pick-up and drop-off. Renter is responsible for any loss of business and/or for the cost to accommodate future rentals due to damage that happened between their pick-up and drop-off times. Deposits can be made by major credit card or cash. Checks are accepted with a minimum of 7 days before departure only.
Our rentals include the boat and trailer, the essential supplies we include, and 24/7 customer service.
We have developed a user manual for the boat to help you feel comfortable and use the it with ease.
Additional amenities such as bike racks, outdoor grills, and Starlink satellites are available to ad to your rental.
We strive to provide all you need to make the most of your adventure and continue to be the best RV Rental in Utah.
We recommend bringing essentials such as food, clothing, toiletries, and any personal items you may need.
We do not provide any insurance options with a boat rental. We do offer a ‘Life Happens” Insurance Policy.
We do offer one-way rentals.
Our RV delivery or return Fee, does not cover the cost of fuel and milage use will be added yo your rental.
We do not charge on top for per denim, hotel stay or flights.
Please contact us for more information, availability and so that we can make you a custom quote.
You can book rentals directly through our website, www.sphererental.com, if you need additional help, you can always contact us!
Our user-friendly booking system allows you to select your desired dates, RV type, and any additional amenities you may need.
Calendars on the website will also give you an exact quote!
You must have a 7-way/round plug, a trailer brake control switch (A trailer brake control switch communicates with the electric brakes on the trailer. It is a box under the dash of the towing vehicle. This is usually not included in a standard tow package. Trailer brakes are required in most states to tow any trailer 3000 pounds or heavier http://drivinglaws.aaa.com/laws/trailer-brakes/ is a good resource.) and a secure trailer hitch with a ball. Proper electrical wiring (round seven or 7-way, same thing) is required to tow Sphere Rental trailers. A round 5, 6 or straight 4 will not work. If you show up to pick up a trailer and we find that you do not have a trailer brake switch and/or a round seven plug then you will be responsible for payment in full without the trailer being given. I will not have enough time to rent to someone else if you cannot fix the tow vehicle’s wiring problem. Please check your wiring before you come to pick-up a trailer.
You will need a Trailer Brake Control Switch/Box installed under dash in towing vehicle or if your vehicle is 2011 or newer, it may be built in. In most cases a trailer control box is state law unless it is under 3,000 pounds.
What If
Full refund of reservation deposit is available up to 30 days before departure minus a $75.00 service fee. Reservation deposits are not refundable within 30 days of departure. Remainder of rental cost will be due 15 days prior departure. Full rental will not be refundable if canceled within 15 days of Departure.
Modifications to reservations can be made up to 21 days in advance, subject to availability, with a change fee of $25.00 per change. However, no change fees apply when adding days to your reservation.
We offer a 24/7 roadside assistance insurance option. With this option. and you encounter any issues, you can simply call the assistance hotline, and they will arrange for help as quickly as possible.
You can also contact Steve 435-840-5586 and he can often provide help with troubleshooting.
For any equipment failure or malfunction, please call Steve at 435-840-5586 or Melissa at 801-638-8191.
Loss of any item will incur a charge of $15.00 plus the replacement cost of said item.
Please ensure you have read through our policies and terms and conditions located in our contract here.
Policies to Know
When you opt for our ‘Life Happens’ add-on service, you gain extra protection with:
In the event you need to cancel within 30 days of your rental start date, your deposit can be utilized as a credit toward a future rental. These credits are contingent upon booking an additional rental and must be redeemed within the same calendar year. This credit is applicable to a single rental transaction.
We offer pet friendly RV Rentals.
Well-behaved, house broken pets are welcome, unless they pose a health or safety risk or they are prohibited by law. Our policy requires a non-refundable pet fee. This pet fee goes towards the extra sanitization required after a pet rental, including an ozone treatment.
Our renter is financially responsible for any damage done by their pet, including deep cleaning due to accidents. All animals must be declared during pick-up and attended to and under control at all times. If there is evidence of an animal that was not declared, a $250 fee will be assessed in addition to any financial responsibility for damages or deep cleaning.
Please understand that if RVs are left excessively dirty or hairy due to pets, there maybe an additional cleaning cost.
Check our blog post about RVing with Pets.
We do offer one-way rentals.
Our RV delivery or return Fee, does not cover the cost of fuel and milage use will be added yo your rental.
We do not charge on top for per denim, hotel stay or flights.
Please contact us for more information, availability and so that we can make you a custom quote.
Please ensure you have read through our policies and terms and conditions located in our contract here.
While On Rental
Our rentals include the boat, the essential supplies we include, and 24/7 customer service.
We have developed a user manual for the boat to help you feel comfortable and use the RV with ease.
Additional amenities such as bike racks, outdoor grills, and Starlink satellites are available to ad to your rental.
We strive to provide all you need to make the most of your adventure and continue to be the best RV Rental in Utah.
All of Sphere Rental equipment are non-smoking. The boat and trailer is not permitted off of paved roads, no dirt roads please. Evidence of smoking, pets (without a pet deposit) or of dirt roads will result in a $250 fee. We charge $50 for any abuse of this rule in addition payment by the renter for any repairs needed.
Sphere Rental RVs are restricted to travel within the lower 48 states and cannot be taken to Mexico, Burning Man (incl Burning Man Sanctioned Events), or Canada without prior written authorization.
We recommend bringing essentials such as food, clothing, toiletries, and any personal items you may need.
Pick-up takes approximately 1 hour. Pick-up times are scheduled from 6 to 8 PM.
To collect the RV, ensure you have a valid driver’s license on hand. We cannot release an RV without it.
We complete an inventory prior to your arrival of all included equipment. And take photos of the condition and the equipment.
At pick up, we go through the motorhome together to inspect, mark any existing damage, and show you how the equipment works. We will also take a short test drive with all verified drivers.
Once that’s complete, you are welcome to load up all of your gear on site. You can park a vehicle at the park next to our house, although we cannot be held responsible for any theft or damage that may occur.
Pick Up is at: 261 Country Club, Stansbury Park
Upon pick-up, we provide a thorough walkthrough of the boat, explaining how to operate all features and systems.
Additionally, we provide an instruction manual for your reference this is just one of the things that makes Sphere Rental the best RV Rental near Salt Lake City.
Yes, rental extensions are possible based on availability. Please contact us as soon as possible to arrange an extension.
The boat should be returned in the same condition as when it was rented, we take care of refueling at the end of your rental. You are only charged the cost of the fuel.
Light cleaning including: Removing All Trash, Removing Personal Belongings, and Sweeping if there is excessive dirt or sand.
Cleaning fees may apply if the boat is returned excessively dirty.
It is crucial to return the boat at your scheduled time on the last day of your rental to avoid a late return fee of $100.00 per hour. Your scheduled time is the same time that you are scheduled to pick up. You can view this time on your reservation details.
Return takes approximately 10 minutes. We will do a quick check for lost items and send you on your way.
After you depart (within 72 hours) we complete a full inspection, inventory check and damage inspection.
If you are unable to return by 9 PM on the last day of your rental, you will be required to extend your rental by an additional day. And then make arrangements to return the RV the following day.
Additionally, you will also be assessed any additional expenses incurred due to tardiness or damage affecting subsequent renters.
Please plan accordingly to ensure a smooth rental experience and to avoid any additional charges or complications.
After Your Rental
The deposit hold is automatically released 7 days after a return. The full deposit will be refunded when the motorhome has been returned undamaged, clean, with all the supplied items and no other charges have been made. It can take 2-7 business days for funds to process on major credit cards. If there is unpaid fees or damages found during the inspection after return, the deposit will be help until the final bill is settled.
Since we are a small business, we rely on our renters leaving us reviews so that we can be the best RV Rental in Utah.
Please leave a Google Review Here.
Please ensure you have read through our policies and terms and conditions located in our contract here.
Your own motor vehicle insurance or credit card may cover loss or damage to the vehicle. Failure to return the vehicle within 72 hours of the expiration of the rental period may constitute a criminal offense under Utah law and subject you to the maximum penalty for theft of a motor vehicle.
Our Vehicles
Choose your own adventure
Ready to rent an RV? Hit the road in one of our motorhome rentals, and start making memories that you’ll never forget. As Salt Lake City Utah’s premiere motorhome rental, we will make sure you head off on your adventure with everything you need at your fingertips.
Looking to rent a travel trailer in Salt Lake City? Hit the road with one of our trailers, and start making memories that you’ll never forget. As Utah’s top-rated RV and travel trailer rental company, we will make sure you head off on your adventure with everything you need at your fingertips.
Cool off in this summer heat and get out on the water. Whether you’re planning a leisurely outing our Sea-Doo Switch Cruise is the perfect boat for groups and families